Privacy Policy
Our Commitment to Your Privacy
Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive medical services at our facility.
Contact Information
Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE
774 Christiana Road, Suite #105
Newark, DE 19713
Phone: (302) 355-0056
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and Social Security number
- Insurance information and billing details
- Emergency contact information
- Medical history and health information
- Treatment records and clinical notes
- Appointment scheduling information
Website Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal and health information for the following purposes:
Treatment
- Providing medical care and treatment
- Coordinating care with other healthcare providers
- Managing appointments and follow-up care
- Maintaining accurate medical records
Payment
- Processing insurance claims and billing
- Collecting payments for services rendered
- Verifying insurance coverage and eligibility
Healthcare Operations
- Quality assurance and improvement activities
- Staff training and education
- Compliance with legal and regulatory requirements
- Business planning and administration
Website Operations
- Improving our website functionality and user experience
- Analyzing website traffic and usage patterns
- Providing requested information and services
- Communicating about appointments and services
Information Sharing and Disclosure
We may share your information in the following circumstances:
Healthcare Partners
- Other healthcare providers involved in your care
- Insurance companies for payment and coverage determinations
- Healthcare clearinghouses for claims processing
- Medical laboratories and imaging centers
Legal Requirements
- When required by federal, state, or local law
- In response to court orders or legal proceedings
- To comply with regulatory reporting requirements
- For public health and safety purposes
Business Associates
- Third-party vendors who help us operate our practice
- IT service providers and software companies
- Billing and collection agencies
- Legal and professional service providers
We require all business associates to sign agreements protecting the confidentiality of your information.
Your Rights Under HIPAA
As our patient, you have the following rights regarding your health information:
Right to Access
You have the right to inspect and obtain copies of your medical records and billing information.
Right to Amendment
You may request corrections to your health information if you believe it is inaccurate or incomplete.
Right to Accounting
You may request a list of disclosures of your health information for purposes other than treatment, payment, or healthcare operations.
Right to Restrict
You may request restrictions on how we use or disclose your health information, though we are not required to agree to all requests.
Right to Confidential Communications
You may request that we communicate with you about your health information in a specific way or at a specific location.
Right to File a Complaint
You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
Website Privacy Practices
Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings, though this may limit some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Online Forms
Information submitted through online contact forms or appointment requests is transmitted securely and handled according to this Privacy Policy.
Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your personal and health information, including:
- Secure storage of physical records in locked facilities
- Encryption of electronic health information
- Access controls and user authentication systems
- Regular security training for staff members
- Secure disposal of confidential information
- Business associate agreements with third-party vendors
Retention of Records
We retain medical records and personal information in accordance with:
- Delaware state medical record retention requirements
- Federal healthcare regulations
- Our internal record retention policies
- Applicable statute of limitations periods
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We will notify patients of material changes through:
- Posted notices in our office
- Updates on our website
- Direct communication when required by law
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Privacy Officer
Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE
774 Christiana Road, Suite #105
Newark, DE 19713
Phone: (302) 355-0056
Acknowledgment: By visiting our website or receiving services at our facility, you acknowledge that you have read and understand this Privacy Policy.
