Terms & Conditions
Contact Information
Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE
774 Christiana Road, Suite #105
Newark, DE 19713
Phone: (302) 355-0056
Acceptance of Terms
By accessing our website, scheduling appointments, or receiving medical services from Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE ("we," "our," "us," or "the Practice"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services or website.
Medical Services Terms
Patient-Physician Relationship
A patient-physician relationship is established only through an in-person consultation and examination at our facility. Information provided through our website, phone consultations, or other remote communications does not establish a patient-physician relationship.
Appointment Scheduling and Cancellation
- Appointments must be scheduled during business hours
- We require 24-hour advance notice for appointment cancellations
- Failure to provide adequate notice may result in a cancellation fee
- No-shows may be charged a fee and may affect future scheduling priority
- Emergency appointments will be accommodated when possible
Payment Terms
- Payment is due at the time services are rendered unless prior arrangements have been made
- We accept cash, checks, and major credit cards
- Insurance co-pays and deductibles are due at the time of service
- Patients are responsible for understanding their insurance coverage and benefits
- Outstanding balances may be subject to collection procedures and additional fees
Insurance and Billing
- We will verify insurance coverage as a courtesy, but patients are ultimately responsible for understanding their benefits
- Prior authorizations, when required, are the patient's responsibility
- Claims will be submitted to insurance carriers in a timely manner
- Patients are responsible for all charges not covered by insurance
- Billing questions must be addressed within 90 days of the statement date
Website Terms of Use
Acceptable Use
You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions. You may not:
- Use the website for any fraudulent or illegal purpose
- Transmit harmful, threatening, or offensive content
- Attempt to gain unauthorized access to our systems
- Interfere with the website's functionality or security
- Copy, reproduce, or distribute website content without permission
Intellectual Property
All content on our website, including text, images, logos, and design elements, is protected by copyright and trademark laws. You may not use our intellectual property without express written permission.
Website Availability
While we strive to maintain website availability, we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue website services at any time without notice.
Medical Information and Advice
No Medical Advice Online
Information provided on our website is for educational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for medical concerns.
Emergency Situations
Our website and online communications are not appropriate for medical emergencies. In case of emergency, call 911 or go to the nearest emergency room immediately.
Accuracy of Information
While we strive to provide accurate and up-to-date information, medical knowledge evolves constantly. We make no warranties regarding the accuracy or completeness of website content.
Privacy and Confidentiality
Protected Health Information
Patient health information is protected under HIPAA and our Privacy Policy. By using our services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.
Communication Preferences
You may specify your preferred methods of communication for appointment reminders, test results, and other non-urgent matters. Email and text communications may not be secure and should not be used for sensitive medical information.
Liability and Disclaimers
Limitation of Liability
To the fullest extent permitted by law, Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.
Medical Outcomes
While we strive to provide excellent medical care, we cannot guarantee specific treatment outcomes. All medical procedures carry inherent risks, which will be discussed with you prior to treatment.
Website Disclaimers
Our website is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Patient Responsibilities
Accurate Information
Patients must provide complete and accurate medical history, insurance information, and contact details. Failure to provide accurate information may affect the quality of care and billing processes.
Compliance with Treatment
Patients are expected to follow prescribed treatment plans and take medications as directed. Non-compliance may affect treatment outcomes and future care decisions.
Respectful Conduct
We expect all patients to treat our staff and other patients with respect and courtesy. Abusive, threatening, or disruptive behavior may result in termination of the patient-physician relationship.
Follow-up Care
Patients are responsible for scheduling and attending recommended follow-up appointments. Failure to follow up may compromise treatment outcomes.
Practice Policies
Prescription Medications
- Prescription refills require advance notice and may require an office visit
- Controlled substances are prescribed according to strict guidelines and regulations
- Lost or stolen prescriptions may not be replaced without a police report
- We do not prescribe medications for conditions outside our specialty
Medical Records
- Patients have the right to access their medical records as outlined in our Privacy Policy
- Medical record requests may be subject to processing fees
- Records will be transferred to other healthcare providers upon proper authorization
Communication Policy
- Non-urgent questions may be addressed during business hours
- Urgent medical concerns should be communicated by phone
- We may use email or patient portals for certain communications with your consent
Modifications and Updates
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes indicates acceptance of the modified terms.
Termination
By Patient
Patients may terminate the patient-physician relationship at any time by providing written notice. We will provide reasonable assistance in transferring care to another provider.
By Practice
We may terminate the patient-physician relationship for reasons including but not limited to:
- Non-compliance with treatment recommendations
- Failure to pay for services
- Abusive or threatening behavior
- Failure to keep appointments without notice
Termination will be handled in accordance with professional medical standards and applicable law.
Dispute Resolution
Governing Law
These Terms & Conditions are governed by the laws of the State of Delaware.
Medical Malpractice Claims
Medical malpractice claims must be filed in accordance with Delaware medical malpractice statutes and procedural requirements.
Alternative Dispute Resolution
We encourage resolution of disputes through direct communication. For non-medical malpractice disputes, we may agree to mediation or arbitration.
Severability
If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Information
For questions about these Terms & Conditions, please contact us:
Advanced Foot and Ankle Center - Neuroscience & Surgery Institute of DE
774 Christiana Road, Suite #105
Newark, DE 19713
Phone: (302) 355-0056
Acknowledgment
By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
